I called choice hotels customer support and they had to work for almost an hour for this hotel to give me a cancellation. I then realized I was going to have to change hotels at the last minute. I reminded them of their website saying 24 hours shuttle and they just kept saying the same thing, could provide shuttle 5 AM to 9 PM. When I called for the shuttle, before we checked in, I was told they could not provide the 3:30 AM shuttle to the airport the following morning. This hotel is on the website and it specifically states free 24 hour airport shuttle. We had a flight at 6 AM and needed a very early shuttle. I booked this room almost 2 months early ONLY because it offered 24 hour free airport shuttle.
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